Terms of Service

1. Validation-stage service

Coldcache is an early-stage, founder-led audit service for n8n builders and small AI automation teams. The service converts approved provider and execution data into evidence-ranked observations, tests, and recommendations. It is not a SaaS platform, managed operations service, security audit, accounting service, or general reliability certification.

2. Service descriptions

• Metadata Cost Scan: a provider-level review of agreed OpenAI or Anthropic usage and cost data. It may identify model mix, token patterns, cache activity, cost concentration, time-based anomalies, and broad questions for deeper review. It does not provide a full workflow-level diagnosis.
• Execution-Level Cost Audit: a bounded review that adds agreed n8n execution data, workflow/node identifiers, retry/error fields, timestamps, traces, and sanitized configuration where necessary. Workflow attribution is delivered only where supplied records can be reliably correlated.
• Implementation Sprint: separately scoped work performed after an audit for a limited number of approved changes. Client-owned credentials, testing, rollback, and production-deployment responsibilities are stated in the written scope.
• Cost Regression Monitor: a selective trial for qualified clients with stable telemetry and recurring workflow changes. It is not generally available and requires a separate written scope defining data sources, checks, alert expectations, manual review, trial length, and cancellation terms.

3. Founding prices and scope

Website prices are validation-stage reference prices and may change as delivery effort and value are measured. As of the date above, the public reference prices are $149 for a founding Metadata Cost Scan, $500 for the first paid Execution-Level Cost Audits, Implementation Sprints from $1,500, and selective Monitor trials at $200 per month. A price is binding only when included in an accepted written engagement.

Custom scope, additional providers, more workflows, unusual modalities, cloud-hosted variants, third-party tool costs, or client-requested changes may require a separate quote.

4. Client responsibilities

The client agrees to:

• provide accurate information about the workflow, desired outcome, provider mix, data availability, and relevant constraints;
• have the legal right and authority to share all supplied information;
• follow the intake and redaction checklist and avoid sending credentials, personal data, regulated records, unnecessary prompt/customer content, or information outside the agreed scope;
• provide complete approved data and reasonable clarifications in time for delivery;
• review findings, tests, code, configuration, and rollout decisions before applying them to production;
• maintain backups, access controls, monitoring, and rollback capability appropriate to the client’s systems.

Coldcache may reject, securely delete, or request replacement of files containing obvious secrets, unnecessary personal data, or other information outside the agreed scope.

5. Audit limits and evidence labels

Audit depth is determined by the data actually supplied. Provider billing metadata can support provider-level observations but cannot by itself prove workflow purpose, node identity, duplicate semantic requests, output quality, or business correctness.

Findings may be labelled Observed, Strong indication, or Requires validation. Estimated opportunity ranges depend on volume, provider pricing, cache behavior, implementation success, and client-defined quality requirements.

6. No savings or outcome guarantee

Coldcache does not guarantee a percentage reduction, minimum dollar saving, payback period, improved reliability, uninterrupted operation, or successful implementation. The engagement promises the agreed analysis and deliverables, not a specific commercial result.

A recommendation that lowers technical cost may be rejected if it harms accuracy, formatting, latency, reliability, task completion, or another client-defined requirement. Strong public savings claims are made only where implementation and before-and-after evidence support them and the client has approved publication.

7. Delivery timing

The standard target for an Execution-Level Cost Audit is five business days after Coldcache confirms receipt of complete, approved data. A target is not a fixed deadline unless the accepted engagement says so. Missing fields, unsafe data, delayed answers, expanded scope, third-party outages, or client-requested changes may move the delivery date.

8. Fees, payment, cancellation, and refunds

Payment timing, deposits, taxes, expenses, cancellation, rescheduling, and refund rules are stated in the accepted proposal or statement of work. Unless that document states otherwise:

• one-time fees are due before substantive analysis begins;
• there is no outcome-based refund or savings guarantee;
• fees for completed work and committed delivery time are non-refundable to the extent permitted by law;
• any unused prepaid amount after a client-requested cancellation will be assessed against work already completed, non-recoverable costs, and reserved capacity;
• a Monitor trial renews or ends only as stated in its separate written scope.

9. Implementation and production risk

An audit is advisory. No production credential access or live change is authorized by these terms. An Implementation Sprint requires a separate written scope. No live change should be made without an agreed test and rollback plan, and production deployment remains client-controlled unless a separate signed agreement expressly states otherwise.

The client is responsible for deciding whether and how to implement recommendations and for operating its production systems. Coldcache is not responsible for changes made outside the agreed scope or without the agreed controls.

10. Data handling and confidentiality

Client information is handled according to the Data Handling page, the Privacy Policy, and any signed NDA or engagement document. Raw client files are processed locally by default and are not uploaded to consumer AI chat products. External processors that will receive client confidential information are disclosed before use.

A mutual NDA is available before the client shares logs, exports, workflow files, or other project information.

11. Ownership and licence

The client retains ownership of its workflows, data, code, prompts, configurations, and other client materials. Coldcache retains ownership of its pre-existing methodology, templates, scripts, checklists, report structure, know-how, and reusable tools.

After payment, the client may use the delivered report and recommendations internally for its business. No licence is granted to resell Coldcache’s underlying methodology or templates as a competing audit product unless separately agreed.

12. Case studies and publicity

Coldcache will not identify the client, use its name or logo, publish engagement details, or create an anonymized case study without separate explicit written approval. Pilot participation does not automatically grant publication rights.

13. Third-party services

The service may depend on hosting, scheduling, email, secure transfer, e-signature, payment, observability, provider exports, or approved LLM/API services. Third-party availability, pricing, data fields, retention, and functionality can change. Coldcache is not responsible for a third-party outage or change outside its control, but will disclose relevant processors and reasonable known limitations during the engagement.

14. Disclaimers

Services and deliverables are provided with reasonable professional care but, except for obligations expressly stated in an accepted written engagement, are provided without warranties of merchantability, fitness for a particular purpose, non-infringement, error-free operation, or compatibility with every environment, to the extent such disclaimers are permitted by law.

Coldcache does not provide legal, tax, accounting, cybersecurity certification, medical, financial, or regulated-compliance advice.

15. Limitation of liability

To the maximum extent permitted by applicable law, Coldcache’s total liability arising from a specific engagement will not exceed the amount the client paid for that engagement. Coldcache will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profit, revenue, data, goodwill, or business opportunity.

Nothing in these terms excludes liability that cannot legally be excluded or limited. A written engagement may include different liability terms for higher-risk work.

16. Suspension or refusal

Coldcache may pause or refuse work where the scope is unsafe, unlawful, regulated, safety-critical, materially different from what was agreed, requires undisclosed personal data or live credential custody, or exceeds current technical and contractual controls. Fees and next steps will be handled under the accepted engagement and applicable law.

17. Governing terms and disputes

The governing law, dispute forum, and any required notice procedure should be stated in the accepted engagement. Where they are not stated, applicable mandatory law determines those questions. The parties should first attempt to resolve a dispute through good-faith written discussion.

18. Changes and contact

These public terms may be updated as Coldcache’s entity, services, prices, processors, and operating controls develop. Changes do not retroactively replace an already signed engagement unless the parties agree in writing.

Questions: hello@coldcache.ai.